Frequently Asked Questions

Where is Cowtown Supply Co based?

Cowtown Supply Co is based in Cowaramup, Western Australia, in the Margaret River Region.

Where do you ship?

We currently ship within Australia. Available shipping options and charges are shown at checkout.

How will I know when my order has been sent?

We’ll send an order update when your order has been dispatched. Tracking information will be included where the selected delivery service provides tracking.

What if my order arrives damaged or there is a problem with it?

Please contact us with your order details and, where relevant, photographs showing the problem. We’ll work with you to resolve the issue in accordance with your rights under the Australian Consumer Law.

Do you accept returns?

Please see our Return and Refund Policy for current information about returns, refunds and faulty or damaged products.

Are Cowtown Supply Co products made in Margaret River?

Cowtown Supply Co is based in Cowaramup, within the Margaret River Region. Individual product listings provide relevant information about how each product is designed or produced.