Refund policy

Return and Refund Policy

We want you to be happy with your Cowtown Supply Co order. If there is a problem with an item you receive, please contact us with your order details and, where relevant, photographs showing the issue.

Faulty, damaged or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, damaged, significantly different from its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Nothing in this policy limits or excludes any rights or remedies you have under the Australian Consumer Law.

Change of Mind

Cowtown Supply Co does not currently offer returns or refunds simply because you change your mind, unless we expressly agree otherwise.

This does not affect your rights where a product fails to meet a consumer guarantee.

Before returning an item

Please contact Cowtown Supply Co before sending an item back. We will provide return instructions where a return is required.

Please keep the product and any relevant packaging until we have responded, particularly where an item has arrived damaged.

Refunds

Where a refund is required or approved, it will be processed back to the original payment method where practicable.

Shipping costs will be handled in accordance with your rights under Australian Consumer Law where the return relates to a faulty, damaged, incorrect or otherwise non-compliant product.