Shipping and Delivery Policy

Cowtown Supply Co is based in Cowaramup, Western Australia, and currently ships within Australia.

Shipping Charges

Available shipping options and charges are displayed at checkout. Shipping costs may vary depending on the product, parcel size and delivery service.

Processing and Dispatch

Orders are prepared for dispatch from Cowaramup, Western Australia, or directly from our production and fulfilment partners. Any product-specific processing or dispatch information will be shown on the relevant product listing.

Delivery Times

Delivery timeframes shown at checkout are estimates. Actual delivery times may be affected by the carrier, destination, public holidays, weather and other circumstances outside our control.

Tracking

Tracking information will be provided where the selected delivery service includes tracking.

Some low-cost letter-post options, including standard postage for eligible items such as stickers, may not include tracking.

Delivery Details

Please check your name and delivery address carefully when placing your order. If you notice an error after ordering, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change its delivery address.

Lost or Damaged Deliveries

If your order arrives damaged, or you believe it has been lost in transit, please contact Cowtown Supply Co with your order details so we can investigate and assist.

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.